General Delivery Policy
We require that someone be available to receive all our flower deliveries. We also require a working, local phone number for all deliveries.

Deliveries to businesses: We require a phone number for the recipient as some buildings will not accept perishable deliveries, and we need to call the recipient or representative to come to the lobby to accept the flowers. We cannot take responsibility if the recipient is away from the office or out of town. If the flowers are not accepted for those reasons, you will need to place another order for another time.

Deliveries to residences: If there is no doorman, we will contact the recipient to arrange a 2-hour window of time when someone can be home to receive the flowers. If, after setting up a delivery time, they are not home when the delivery arrives, the sender will be required to pay a return fee as well as a re-delivery fee before we will attempt another delivery.

How will my flowers be delivered?
To treat our work with the utmost of care, all of our arrangements are hand-delivered. We use a reliable courier service that is skilled at delivering our arrangements.

How long can my gift message be?
We do not have a limit - however we encourage brevity - let the flowers speak for themselves! 

Can I request a delivery time?
While we cannot guarantee a specific time for delivery we do offer delivery windows. When you place your order you will have the opportunity to choose a delivery window. If you have any particular questions you may always call us.

Can I pick up an arrangement instead of having it delivered?
Yes, of course. We are more than happy to have you visit our boutique and pick up your order. Simply choose Pick Up in the delivery portion of the checkout process. 

What are your hours? 
We are open 8 AM-8PM Sunday through Thursday and 10 AM- 8PM Friday-Saturday.

How do I get to your boutique?
We are located at Gate Avenue Mall DIFC, Unit 125, South Zone, Ground Floor. Please visit us.

This Privacy Policy governs the manner in which Élan Flowers collects, uses, maintains and discloses information collected from users (each, a "User") of the http://azalee.ae website ("Site"). This privacy policy applies to the Site and all products and services offered by Azalee Flower Boutique.

Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the siteplace an orderfill out a formrespond to a surveysubscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies
Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information
Élan Flowers collects and uses Users personal information for the following purposes:

• To improve customer service
• Your information helps us to more effectively respond to your customer service requests and support needs.
• To personalize user experience
• We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
• To improve our Site
• We continually strive to improve our website offerings based on the information and feedback we receive from you.
• To process transactions
• We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
• To administer a content, promotion, survey or other Site feature
• To send Users information they agreed to receive about topics we think will be of interest to them.
• To send periodic emails
• The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Advertising
Ads appearing on our site may be delivered to Users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile non personal identification information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This privacy policy does not cover the use of cookies by any advertisers.

Changes to this privacy policy
Azalee Flower Boutique has the discretion to update this privacy policy at any time. When we do, post a notification on the main page of our Site,revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.